Legal — Artisans of Black
General Terms and Conditions of Service. Please read them in full before placing a Service Order — by using this Website and placing an order you accept them without reservation.
Artisans of Black is a brand owned by Alpha S.r.l. (VAT no. IT04851830408), with registered office in Rimini, Viale Alfredo Cappellini 14, 47921, and operating premises in Riccione, Viale Ceccarini 189 (hereinafter “Artisans of Black”), an independent atelier.
Any reference to “Artisans of Black” contained in these General Conditions shall be understood as referring to Alpha S.r.l., as seller and contractual counterparty of the Customer.
Exclusively through its own Website, Artisans of Black offers a watch personalization service at the express request of its clients and within its own limited capacity. To discuss the services Artisans of Black may provide on request (the “Service Orders”), please refer to the contact details set out below.
Artisans of Black does not manufacture. In compliance with anti-counterfeiting legislation pursuant to articles 474, 514, 515, 517, 684 and 712 of the Italian Criminal Code, Artisans of Black does not work on, sell or offer counterfeit items, replicas or fakes.
Artisans of Black is neither affiliated with nor authorized by the manufacturers of the watches on which it works. The manufacturers have not approved the modifications or personalizations made to their products by unauthorized third parties.
The personalization services provided by Artisans of Black are intended exclusively for personal and private use. Consequently, Artisans of Black reserves the right not to honour the warranty referred to in article 9 below and to refuse any new personalization request from a customer who has decided to sell to third parties and/or offer for sale on the market a watch created by Artisans of Black.
These General Conditions of Service govern the Service Orders (as defined below) placed on the website www.artisansofblack.com (hereinafter the “Website”) operated by Artisans of Black.
The Website is not a press publication, as it is updated without any regular periodicity. It therefore does not constitute an “editorial product” within the meaning of Italian Law no. 62 of 7 March 2001, nor do the provisions applicable to the press apply to it, including the rules set out in Italian Law no. 47 of 8 February 1948. Artisans of Black gives no warranty as to the completeness or accuracy of the information published on the Website.
The reproduction, download, transfer to third parties and publication of digital photographs and multimedia material present on the Website is permitted only with express prior authorization. Access to and navigation of the Website are free of charge for users.
Before placing a Service Order online through the Website, the user is invited to read in full these General Conditions of Service, which apply to all Service Orders placed by customers through the Website.
By using the Website, the user expresses consent to and acceptance of these General Conditions of Service. Should the user not accept these General Conditions of Service, it will be sufficient to cease using the Website.
Save as otherwise provided by law, Artisans of Black may not be held liable in any way for damages of any nature caused, directly or indirectly, by access to the Website, by the impossibility of accessing it, by reliance on the information contained therein and/or by the use thereof.
When the user decides to interact with the Website, they agree to provide all the information and documentation requested. All sensitive data provided will be handled in compliance with the rules in force on the processing of personal data: the Italian Privacy Code (Legislative Decree 196/2003) and GDPR no. 679/2016. Artisans of Black shall act as “Data Controller” and will manage all sensitive data according to the specific purposes for which the Website is used and by means suitable to guarantee its confidentiality and security.
By using our Website and placing a Service Order with Artisans of Black, the user accepts in full and without reservation the General Conditions of Service in force on the day of the Service Order.
Artisans of Black reserves the right to amend these General Conditions of Service at any time.
No particular condition may prevail over these General Conditions of Service unless formally accepted by Artisans of Black.
The failure by Artisans of Black to exercise one or more rights or powers provided for by these General Conditions of Service does not constitute a waiver thereof, nor does it preclude the subsequent exercise of such rights or powers.
Before placing a Service Order, the user:
Artisans of Black services, restores and personalizes watches on request and on behalf of its own clients and for its own personal use (the “Services”).
Artisans of Black is not a watch manufacturer.
The examples of Services shown on the Website were created at the exclusive request of Artisans of Black clients. These examples are representative of the experience of Artisans of Black, which reserves the right, at its own discretion, not to repeat the Services.
In order to legitimately place a Service Order, it is necessary:
Should the customer be unable to provide the required documentation, or in the event of doubts as to the authenticity of the watch, the Service Order will be refused without prejudice.
During work on the watch, Artisans of Black assumes the role of bailee of the item, but is not liable for any damage not directly attributable to it.
Should you be considering the purchase of an authentic and original product, we recommend consulting the manufacturers’ brands through their official channels and consulting a list of authorized retailers.
Finally, since Artisans of Black is an artisan business and its workshops have extremely limited capacity, the acceptance of a Service Order request cannot be absolutely guaranteed.
By placing a Service Order, the customer agrees:
Artisans of Black expressly disclaims any liability for any non-conformity relating to the use and destination of the watch.
Requests for information and anything concerning Service Orders may be sent through the Website or directly by e-mail to office@artisansofblack.com. A member of our team will provide all the information requested, will take charge of your Service Order and will confirm it to you.
The prices of the Services and of personalized Products are not published on the Website and are provided exclusively on request, by means of a personalized quotation prepared by Artisans of Black on the basis of the specific requirements of the Customer.
The quotation will state the applicable consideration, any taxes, ancillary charges and the related economic conditions.
Artisans of Black reserves the right to amend its price lists and economic conditions at any time. Any variation shall have no effect on quotations already expressly confirmed by Artisans of Black, unless otherwise agreed in writing between the Parties.
Countries outside the E.U. are subject to taxes and customs duties according to the legislation in force in the country concerned. The customer is responsible for the payment of VAT and other charges to the tax authorities of their country of residence.
The price due for the performance of the Services shall be paid by means of the following standard payment methods:
The Order shall be deemed concluded exclusively upon payment by the Customer of the amount provided for as order confirmation, as indicated in the quotation or in the order confirmation sent by Artisans of Black.
From the moment payment is received, the Order is considered definitively accepted and binding on both Parties. Given the artisan and personalized nature of the Products and Services offered, it will not be possible to cancel the Order or to obtain a refund of the amounts paid.
The quotation issued by Artisans of Black is valid for 3 (three) days from the date of issue, unless otherwise indicated in writing. Should this term elapse without the Customer having made the payment provided for as confirmation of the Order, the quotation shall cease to be effective and Artisans of Black reserves the right to modify or update its prices and economic conditions.
Once the Service is completed, Artisans of Black will send the Customer digital photographs of the product created. The product will be shipped to the customer once Artisans of Black has received the balance of the price.
Artisans of Black will issue a regular invoice for all payments received, in compliance with the tax legislation in force.
To this end, the Customer undertakes to promptly transmit all the data necessary for the correct issue of the invoice, including:
The timeframes for the execution and delivery of the Services (hereinafter the “Terms”) indicated at the time of acceptance of the Service Order are to be considered indicative. Any exceeding of the Terms cannot give rise to compensation, deductions, discounts, or cancellation of pending Service Orders. The Customer waives the right to claim compensation for any damage, material or immaterial, that may arise from a delay with respect to the Terms indicated at the time of acceptance of the Service Order.
The product created will be shipped by Artisans of Black to the customer by courier, an entirely autonomous carrier independent from Artisans of Black. Save in cases of wilful misconduct and gross negligence, Artisans of Black shall not be in any way liable for delays in delivery due to the responsibility of the carrier or for causes not attributable to it.
Once the product created has been delivered, the customer shall verify its characteristics, condition and functioning. Any non-conformity in the characteristics of the product created with respect to the Service Order, or technical problems, must be reported without unjustified delay to Artisans of Black, as provided by law, within and no later than 8 (eight) days from receipt, accompanying the report with adequate photographic documentation.
Every Service Order will indicate whether shipping costs are borne by the Customer or by Artisans of Black.
Where shipping is arranged by Artisans of Black, the Product will be entrusted to qualified couriers and, where provided, shipped with insurance cover.
Artisans of Black may not be held liable for delays, losses, thefts or damage occurring during transport and attributable to the carrier.
Where shipping is arranged directly by the Customer, every risk relating to transport, including loss, theft, damage or delay in delivery, shall remain entirely on the Customer until the Product is taken in charge by Artisans of Black. The Customer may choose to request a quotation from Artisans of Black for the organization of transport through its own specialized shipping broker. In the latter case, Artisans of Black will arrange, at the Customer’s request, a collection, shipping and delivery service, with the related insurance cover where provided, the costs of which will be communicated in advance and must be expressly accepted by the Customer.
For work carried out under warranty, the Customer shall arrange the shipment of the Product to the Artisans of Black laboratory, unless otherwise agreed in writing. Artisans of Black may, at its sole discretion, grant a contribution towards transport costs by means of a voucher or another form of reimbursement, according to the conditions communicated to the Customer at the time of the assistance request.
For shipments arranged by Artisans of Black towards the Customer, the risk of loss of or damage to the Product transfers to the Customer at the moment in which the latter, or a third party designated by them other than the carrier, takes physical possession of the Product, unless otherwise provided by applicable legislation.
For shipments to and from countries outside the European Union, the Product may be subject to customs duties, taxes, import VAT, customs charges, clearance fees or other levies provided for by the legislation of the country of destination or of origin.
Unless otherwise agreed in writing, such amounts are entirely borne by the Customer, who undertakes to pay them directly to the competent customs or tax authorities, or to the carrier responsible for customs clearance.
The Customer acknowledges that such charges may be due both in the case of shipment of the Product to Artisans of Black for the performance of the Services, and in the case of the subsequent return of the Product to the Customer, where provided for by the applicable legislation of the country concerned.
The right of withdrawal is governed by articles 52 et seq. of Italian Legislative Decree 206/2005 (Consumer Code). Pursuant to article 59 of the same decree, the right of withdrawal does not apply to goods made to measure or clearly personalized at the Customer’s request, nor in the other cases of exclusion provided for by law. The Customer acknowledges and accepts that, once a personalized Order has been confirmed, it will not be possible to exercise the right of withdrawal.
For non-personalized Products, the consumer Customer may exercise the right of withdrawal within the terms and in the manner provided for by the Consumer Code.
Artisans of Black is an independent laboratory and is not sponsored by, associated with, approved by or affiliated with any watch manufacturer.
Artisans of Black will personalize the customer’s watch at their express request. It is possible that, as a result of the personalization work on the watch, the manufacturer will automatically void the original warranty. When the customer places the Service Order, they accept that the manufacturer’s original warranty will not apply to their transformed product. Nevertheless, Artisans of Black guarantees to its clients that the quality of the work it carries out on watches is in line with the standards of fine watchmaking, and subjects its production to standard tests on water resistance and monitoring of the winding of the mechanical movement.
Artisans of Black offers, starting from the date of delivery of the Product to the Customer, the following conventional warranty:
The warranty does not cover normal wear and tear of the Product, damage resulting from impacts, drops, infiltration caused by improper use, loss or theft, nor damage resulting from work, repairs, openings or tampering carried out by the Customer or by third parties not authorized by Artisans of Black.
Artisans of Black expressly excludes any liability towards the customer or towards third parties as regards improper use, use other than personal and for private purposes, or use contrary to mandatory rules of law or to applicable regulations.
Artisans of Black excludes any liability towards the customer arising from the infringement of any right that the watch manufacturer may claim in relation to the watch, in particular where the watch can no longer be used for any reason (in particular in the event of confiscation). This exclusion of liability also applies in the event of sale to third parties.
Furthermore, save in cases of wilful misconduct and gross negligence, Artisans of Black shall be released from any contractual obligation to act or to deliver and shall not be liable to pay any compensation or indemnity in the event of failure to perform obligations incumbent on it due to causes not attributable to Artisans of Black, or due to events of force majeure such as, by way of example only, pandemics, riots, insurrections, social unrest, telephone or IT failures or serious impairment of the security or operation of the internet, strikes and the temporary impossibility of sourcing products and materials.
The models of the Brands mentioned on the site are models that are the exclusive property of third-party companies and Artisans of Black claims no right over them. Any mention of names of models or of brands of these companies is to be understood purely for reference and/or illustrative purposes.
All intellectual property rights, including the trademarks of the personal watches on which Artisans of Black performs the Services, are the property of third-party companies. These companies have not expressly approved the modifications made to the original models and therefore Artisans of Black holds no authorizations or licences and acts independently.
Artisans of Black assists its clients in the personalization of their watches. All intellectual property rights relating to the personalization of watches by Artisans of Black, including the processes, ideas, themes and concepts proposed and developed by Artisans of Black for its clients, are covered, pursuant to and for the purposes of the law, by intellectual property rights (including the rules on trade secrets and copyright).
Maintenance and servicing services are carried out by Artisans of Black at its own laboratory. Following any request from the customer in this regard, Artisans of Black will present the customer with a quotation.
Any general provision that proves to be totally or partially contrary to mandatory rules of law shall be severable and shall not affect the validity of the remainder of the clause in which that provision is inserted, or of the other clauses of these General Conditions of Service.
The General Conditions of Service published on the Website are in the Italian language and available in various translations. Any discrepancy of interpretation shall be resolved by taking the Italian version of the text as the reference.
These General Conditions of Service are governed by Italian law, including the provisions of Italian Legislative Decree no. 206 of 6 September 2005 (the Consumer Code) and, in particular, the rules laid down on distance contracts (articles 50 to 68), as well as the provisions of Italian Legislative Decree no. 70 of 9 April 2003 on electronic commerce.
In the event of a dispute, we kindly ask you to contact us with a view to an amicable resolution.
The provisions of this article do not in any way deprive consumers of the right to take legal action, nor of the right, in the event of legal proceedings, to a defence in the place of their residence or domicile, nor of the right to consumer protection measures as defined by the legislation applicable in their country of residence.
Artisans of Black reserves the right to make modifications, revisions, corrections and improvements to the contents of the Website, including these present Terms and General Conditions of Service, without any obligation of prior notice and without such changes entailing any liability on the part of Artisans of Black.
Artisans of Black — Alpha srl
VAT 04851830408
Unique code / SDI: M5UXCR1
office@artisansofblack.com
alpha_srl@arubapec.it
Viale Alfredo Cappellini 14
47921 Rimini (RN)
Alpha srl
Viale Ceccarini 189
47838 Riccione (RN)
Italy
Phone: +39 351 40 99 099
WhatsApp: +39 351 40 99 099
E-mail: office@artisansofblack.com
Write to the atelier and a member of our team will answer you personally.