Frequently Asked Questions
The questions collectors ask us most often — on the DLC process, our warranty, worldwide delivery and the customization of a timepiece you already own.
Yes, all Artisans of Black watches are waterproof and meet the standards of the parent company that produced the watch.
Yes, the DLC treatment is reversible. If requested, our team will restore the watch to its original condition.
Following the DLC treatment, the watch is no longer recognized by the parent company.
Through the process of reversibility of the treatment, however, it is possible to return it to its original state and therefore be recognized.
After the purchase you will benefit from a comprehensive warranty covering potential failures in materials, workmanship and coating, as well as defects and malfunctions which occur under normal conditions of use and maintenance.
The Artisans of Black warranty completely replaces the original manufacturer’s guarantee provided for the watch.
To request a warranty repair, you can contact the following number +39 351 40 99 099 or write an email to office@artisansofblack.com.
The maintenance work has a minimum duration of 30 days.
If it will take longer you will be notified as soon as the watch will be checked in our laboratories.
Neither repair work nor repairs carried out under warranty constitute an extension or renewal of the original warranty period.
The Artisans of Black warranty completely replaces the original manufacturer’s warranty provided for your watch.
Yes, Artisans of Black ships worldwide and shipping costs are already included in the price of the watch.
Yes, the shipment is covered by an insured courier.
We are specialized in customizing our clients’ watches. The customization also includes the production of a Graphic Preview of the final result for your approval. The customization can be carried out provided that you are in possession of the original warranty.
Our team is at your complete discretion and service.